Refund and Replacement Policy

Overview

Because our platform provides digital services and marketing campaigns, our refund policy differs from traditional physical goods. We strive to deliver the highest quality social proof and marketing growth, but due to the digital nature of our work, strict guidelines apply to refunds and cancellations.

Order Cancellations & Full Refunds

You are eligible for a full refund only if your order has not yet been processed or started by our team. If you made a mistake or changed your mind, please contact us immediately. Once a campaign has been initiated and the delivery process has begun, the order cannot be canceled or fully refunded.

Non-Refundable Services

Once the requested services have been successfully delivered to your provided URL, profile, or business listing, the purchase is considered final. We do not offer refunds for:

  • Fully delivered and active campaigns.
  • Drops or fluctuations in metrics that occur outside of our guaranteed refill window.
  • Issues arising from changes to the platform’s third-party algorithms (e.g., Google updates) after the service has been delivered.
  • User errors, such as providing an incorrect link or restricting the target profile during the delivery phase.

The Replacement Guarantee (Refill Policy)

Instead of refunds on completed work, we offer a replacement guarantee. If you experience drops in the metrics or social proof we provided within 30 days of delivery, we will refill or replace the dropped services at no additional cost to you.

To request a refill under this guarantee, please contact our support team with your order number and the details of the drop.

Late or Missing Refunds

If an order cancellation and refund are approved by our team:

  1. First, check your bank account again.
  2. Then, contact your credit card company or payment provider. It may take up to 5-10 business days before your refund is officially posted.
  3. If you have done all of this and you still have not received your refund, please contact us.

Need Help?

For any questions related to order statuses, refills, or refunds, please contact our support team at [support@reviewauthority.io].